I smiled a little bit when you say struggle for a whole 2 days. In one of those "get off my lawn" moments, I remember having to send in letter head printed requests via snail mail to take recourse. At the time, the small biz had never printed anything more formal than an invoice, so there really wasn't a letter head. Some of the work around procedures are just farcial when they are there, yet just down right infuriating when they are not.