I see this line every so often that Patagonia will repair or replace damaged articles, but the one time I tried, I wasn't successful. I purchased a Tortentshell rain jacket and the laminate on the top of the hood started to peel after a year or so. I took it to a Patagonia store for inspection and they offered to recycle it for me. No repair, no free replacement, no offer of a discount on a replacement.