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Our experience with BitBucket in the Netherlands has been that it's slow, almost as bad as Jira. I also found the ways things like the PR interface and Markdown support etc to be lackluster with third party support for things like semantic-release lacking and painful. We haven't been affected by Github outages in the last 5 or so years that we've switched to that, so I'm happy we did.

TL;DR: Perhaps the levels of service vary per region?

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As someone who used Jira and BitBucket quite a bit: The mistake was using the cloud version.

It's really a shame that Atlassian have price almost everyone out of their self-hosted solutions, because those where always much faster. I'm sure that Atlassian understands the business case better than I do, but I just don't see the point of their offerings when I can't afford on-prem. The main selling point for us was always: "We do not want this data on any servers we do not control, and Atlassian products allows us to do that". Now you need to be able to afford a data center licens, and I can't imagine those sell to well, other that to existing customers who now have no choice.

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