Have you been using ChatGPT to solve work problems? I have. It's amazing. This technology can do amazing things and companies should be using it to solve problems. Of course I think it can improve things. Think about what happens when companies start to build corporate LLM's trained on their docs, code, knowledge base, support tickets, etc. You're going to have super human support. Sure, this might assist the current staff but they are going to be so much better equipped to solve problems.

Imagine for a second, that there is actually a LLM agent that can not only understand what you want but actually do things too. Like, why not have these systems reset passwords, check on the status of a refund, update a mailing address, change billing info, cancel your account, email me some documents, etc. This frees up people to actually work on more important things. The hardest part of all this pre-ChatGPT was understanding fully what the person wanted. That's petty much solved now.

I think we're headed to a future where you'll actually want an LLM agent vs a human in that they will know everything and can solve your issue in seconds. It's like when you win the lottery and get the support person who's been at the company 15 years and knows everything in and out. That's what these LLM's can be.