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Offering commercial support doesn't really help unless developers also take a hard stance at that point and immediately close all filed issues that aren't bugs.

I do see that happen alot in OSS, too many people use issues as help forums and too many people enable it.

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> Offering commercial support doesn't really help unless developers also take a hard stance at that point and immediately close all filed issues that aren't bugs.

I am not sure whether such a hard stance is necessary. Why not rather strongly deprioritize filed issues that are not bugs (i.e. it will be left open, but only worked on if ressources are available, which might be months to years)?

Clogs the priority queue with trivial comparisons that are still necessary to make. If its really valuable it will come up again until a person that really does need it pays for it in labour money and so on. The issue can be archived and made a live option again anyway.

Quality of life improvements fall by the wayside in this model, but that is a separate degree of motivation.

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