Nor was the industry of Indian legitimate call centers.
You cannot glean any useful signal of legitimacy from the caller's accent.
That's the WTF.
Nor was the industry of Indian legitimate call centers.
You cannot glean any useful signal of legitimacy from the caller's accent.
That's the WTF.
It’s not an indicator.
The accent of the caller is not a useful signal.
The very fact that they called you is a pretty good indication that you do not want to talk to them. 99% strength.
Low-margin businesses will hire low-cost support on whatever continent it's available.
Doesn't matter how familiar their accent sounds.
They are not calling for your benefit.
No need to get xenophobic about it.
High-margin businesses usually have passable or good support. If your vendor of choice does not, you have chosen the wrong vendor and should switch. There are other options that do a better job.