You'll need to jump through some hoops for that. Here in India, the bank's credit card department head didn't even know about chargebacks, and didn't believe me even after I showed him the Visa Regulations on Visa's website. I had to call customer care over 10 times and talk to the supervisors nearly every time before I found a person who was able to send me the chargeback form. Hell, the bank's local branch didn't believe me even after seeing the chargeback form.

After I got the chargeback form though, dealing with the Chargeback Department was a breeze.