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Comment by ejk314 | Hacker News Reader

"I pay a lot of money so I get to treat people like dirt."

You sure sound like a wonderful person. That support lady has no control over their system's functionality or their policy and you know it.

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While I agree that one shouldn't abuse these people, the corporations deliberately set it up so that they're the only agents that can be communicated with. There is literally no one else who will bother listening to you, and the only ones who will listen are the ones that have no responsibility or power.

I think people who treat others like dirt are jerks, but the true blame lies at the feet of those who set up the system.

This! I dont feel like I spend a lot of money so I can treat you like shit. I feel like I spend a lot of money so you can at least be able to get me a tracking number. You people that feel like you can't have an opinion once you have spent your money must be working for corporate america. If they are going to wine and dine you before you purchase it, they can at least be kind to your face post purchase, especially if the item is not there but your money is gone.

Funny how not too long ago the top story all day was the aol/tech crunch guy's audio from comcast support. I consider that to be bitching out customer support for what its worth, thats as aggressive as I get as well. But I'll take the downvotes from the hypocrites that apparently treat customer support agents like kittens.

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