131 karma · joined October 30, 2018
i've lived in both SF and NYC and worked on my own startup in both
NYC has a pretty vibrant startup ecosystem but doesn't compare with SF, except for some reason there's way more healthcare founders in NYC (prob bc bay area healthcare scene is dominated by large hospital systems that are impossible to sell to)
but SF is such a disgusting city overrun with homeless people and crime NYC isn't exactly the prettiest either but pick your poison i guess
i personally prefer south bay over SF hope SF gets its act together since I don't feel safe living there
Sleep quality aside though, I thought my anxiety was due to stressful job, but maybe it's due to all the caffeine I have in an attempt to be productive.. perhaps something to experiment with myself.
I guess this quote from the article even admits that roaches have become wiser and are on the rise again:
So, roach numbers are slowly going up again. And if you read publications of the Pest Management Association newsletter, which maybe I’ve done recently, you can see that there’s, you know, there’s some chatter about how roach calls are increasing.
Okay, so I pulled some numbers. I went to the American Housing Survey from the federal government. In 2011, 13.1 million estimated households had signs of cockroaches in the last 12 months. In 2021, 14.5 million.
I think this is a good space for the government to step in with progressive policies, and there are a lot of supporters that aren't as easily influenced by lobbying and under the table bribery.
Our approach is to make something that makes the existing system easier to use for patients, under the assumption that that system continues to exist as-is. We do think there is bipartisan support for price transparency. Something like single payer healthcare is much less likely to get passed and health insurance companies would fight for their lives to prevent it from happening.
There is a ridiculous amount of overhead that the whole insurance dance adds to providers and I think it's unfortunate how much that inflates pricing for everyone.
In terms of padding the bill, we think that doctors tend to pad it in order to get reimbursed more by insurance, but they're pretty soft on holding patients liable to these padded things, and also they will get in trouble if they do it too much. We do need to figure out the patient experience though, our goal is that patients know the cost of procedures a doctor is recommending (for ex if my doctor says I should get an arthroscopy and an x ray, I want to know ahead of time how much it costs), and can make an educated decision on whether they want to get the procedure done or want to see a different doctor.
The pricing information, we're likely to publish broad analytics level information, but from a business perspective we're thinking that the discrepancies between the published data and our experiential data are really our 'data moat' for the business, so that's likely to be our IP (as it's what prevents someone from easily copying us by scraping our site). We want consumers to have to go through our site in order to get the pricing info, otherwise if it's just an informational site and people use us to look up pricing then end up going to competitors, we wouldn't be able to financially support the site existing long term.
We are taking the approach, as you suggested, of limiting procedures in the search engine to ones that patients know what they're getting. Our initial focus is actually Dermatology for this reason, from a combination of popular demand and us seeing that the procedures billed are often very simple and easy for us to model / predict.
For us, our goal is to guarantee the rates that we show on the site, and we're building a model that figures out what the correct rates are as claims get adjudicated. At scale, internally we will have the most accurate model of what costs will be, figuring out which of the carrier rates is real. This part is definitely challenging as well and we expect to lose money on the guarantee (paying out to patients) for some time until we figure it out, but we're limiting the losses by not listing the more complex high variance stuff.
RE in advance EOBs, we think that we can help providers comply if/when that regulation goes into effect!
We did hear from some dentists that their insurance company forbids them from sharing their rates, which makes it tough to add dentists to our platform.
I didn't know that they weren't allowed to offer cash rates to insured patients! Definitely a bummer from the patient's perspective (why pay for insurance if it will just cost you more...).
Have heard a lot about the book, will check it out!
Definitely a challenge timing wise if a patient does other services with other doctors off platform between when we quote them and they see the doctor though.
Would love to trade notes on the pricing data!