I actually had a similar interaction with Apple on a smaller scale. I had just ordered a magic mouse for my sister's fiancee for Christmas. I talked to my sister after purchasing it online and she told me that they were in an Apple store the day before and he had mentioned that he wanted a magic pad.
Shit.
So I called up Apple asking if I could return the magic mouse that I ordered online for the trackpad in a store because there wouldn't be enough time with Christmas fast approaching. The customer support guy put me on hold for a minute and then told me that in light of the Holiday Spirit they would send out a trackpad with express shipping free of charge. I could return the magic mouse if I wanted or keep both.
Fed Ex ended up dropping the ball on the express shipping, but still Apple stepped up and made my day! I ended up giving him the magic mouse for Christmas and then the trackpad a month later for his birthday.