mild_confusion

> cancel the insurance and get your money back if possible.

Not an option.

>no leverage with HR,

This process almost feels like an organized scam and well thought of.

Generally the company is very vocal about the "process orientation" and "well defined policies".

But, in this case, it took quite an effort to take them out of denial mode, and now that they are out of denial mode, they just do not respond.

The tools which are meant for employee concerns send the message ( email trigger ) to HR department.

Yes

No

They claim that, but there was no information given about it

No

Yes, but not anymore.