prateekdayal

SupportBee • California • REMOTE

SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets.

We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and hungry for growth. We are profitable but small enough (6 people) that you can make a last impact on the product and the company.

We are a 100% distributed team and we are well setup for doing great work remotely - https://blog.supportbee.com/2015/11/17/how-we-work/

* Javascript Hacker - Frontend: To work on our single page frontend. More details at https://angel.co/supportbee/jobs/102260-javascript-hacker-fr...

* Ruby Hacker: To work on our backend. More details at https://angel.co/supportbee/jobs/113370-ruby-hacker

* Apps & API Developer: To work on 3rd party apps (for example integration with Basecamp) and managing our API ecosystem. More details at https://angel.co/supportbee/jobs/92171-apps-api-developer

Please read our devblog to get a sense of the work we do - https://devblog.supportbee.com. You can apply by emailing us at hello@supportbee.com. We look forward to hearing from you :)

SupportBee • California • REMOTE

SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets.

We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and hungry for growth.

We are a 100% distributed team and we are well setup for doing great work remotely - https://blog.supportbee.com/2015/11/17/how-we-work/

Javascript Hacker - Frontend: To work on our single page frontend. More details at https://angel.co/supportbee/jobs/102260-javascript-hacker-fr...

Ruby Hacker: To work on our backend. More details at https://angel.co/supportbee/jobs/113370-ruby-hacker

Apps & API Developer: To work on 3rd party apps (for example integration with Basecamp) and managing our API ecosystem. More details at https://angel.co/supportbee/jobs/92171-apps-api-developer

Please read our devblog to get a sense of the work we do - https://devblog.supportbee.com.

You can apply by emailing us at hello@supportbee.com

Having run a music site for 7 years or so I am not surprised. We started before Soundcloud and created a very engaged community for musicians that many paid for.

However I never understood how Soundcloud could justify raising so much money given the revenue potential (from producers) in the space. By the way, the site I ran was http://www.muziboo.com

Thanks for pointing it out! Fixed.

SupportBee • California • REMOTE

SupportBee is the easiest way for companies to manage their customer support emails. While staying close to an email like experience, SupportBee gives them the tools needed to effortlessly collaborate with their entire team on support tickets.

We truly believe in the idea of collaborative customer support and all our plans offer unlimited logins. We are bootstrapped, profitable and hungry for growth.

We are a 100% distributed team and we are well setup for doing great work remotely - https://blog.supportbee.com/2015/11/17/how-we-work/

Javascript Hacker - Frontend: To work on our single page frontend. More details at https://angel.co/supportbee/jobs/102260-javascript-hacker-fr...

Ruby Hacker: To work on our backend. More details at https://angel.co/supportbee/jobs/113370-ruby-hacker

Apps & API Developer: To work on 3rd party apps (for example integration with Basecamp) and managing our API ecosystem. More details at https://angel.co/supportbee/jobs/92171-apps-api-developer

Please read our devblog to get a sense of the work we do - https://devblog.supportbee.com.

You can apply by emailing us at hello@supportbee.com

hackerstreet has lost it's relevance and it's not really maintained anymore. I plan to shut it down sometime soon.

Hey cabalamat! We will be rolling out our next version in a couple of days which will have different options for showing the updates. One of them will be to embed an inline widget in your page to show the updates. That can be put up on the main page.

Hey coherentpony! This is a direction we want to pursue. We will be adding this very soon (and let you pick between a few styles). We have some big ideas and this is just our MVP. Thanks!

Thanks for pointing this out. It was supposed to be 1,000,000. We have fixed it now.

Do you have anything specific in mind that you find missing? We just launched and we are hungry for feedback to improve.

Also, we have a JS API that lets you customize quite a bit - https://whatsnew.io/docs. Thanks!

Thanks for checking it out. We show updates only if there is something new since you last visited so you will not see the widget on every visit. Also, if you don't want to see it anymore, you can unsubscribe in one click.

Also with analytics you can see how your users are reacting. If you guys have any other ideas, we would love to chat more.

Thanks for the feedback aaronbrethorst. We just rolled out the public beta - https://twitter.com/prateekdayal/status/338902263802236928 and a friend enthusiastically posted this to HN. We are still working on the pricing but there will be a free tier.

We would love for you to try it out (we ask for read permission from Twitter). If you signup and send me an email saying you signed up from HN, I will put you on a free three month account. Thanks

Funny thing is that people simply go out and post their un-informed opinions and write off the work that people (moderators in this case) have been doing for years to keep HSI healthy. For example, I have never even met Webengage founder and he is certainly not a friend and hence getting upvoted. Friend of the community and getting upvoted? Maybe.

> Sadly the guy(who had first raised the concern) didn't post anything after that and neither the guy whose post was frowned upon.

The guy who was 'jumped on' is still active and commenting on HSI. So is the guy that posted the second thread.

In the end, please raise your concerns but don't discourage people from visiting HSI or 'mixing' without getting your facts right. Thanks

> people (maybe) known or close to the owner of domain/forum rule

Any examples of this behavior? Who is currently ruling HSI? I would be very interested in hearing more on this.

It works pretty well on Android too. We tested both on iPhone and a few androids (lower end/higher end). It might work on other phones too but we did not test it out.

We love remote working. We have the right processes and tools setup for this (campfire/pivotal/github/BDD and the right mindset).

Checkout our product at https://supportbee.com and our developer site at https://developers.supportbee.com and email me at prateek AT supportbee.com if you find this interesting. Thanks!

It is also pretty awesome that Naval tries to help out startups outside the valley (and outside the US). In fact, not just Naval but other people in the team really want to help startups succeed and will reach out to you and talk to you. Great company DNA. Congratulations!

We have been using Swiftype at SupportBee for searching the help docs - https://supportbee.com/helps. We still use ES for core application search (tickets etc) but for things like help documentation, site search etc it's hard to beat Swiftype's setup time and ease of use. The analytics is pretty useful too. Disclaimer: Swiftype is our customer as well but we used them for many months before they found out about us and signed up :)

That is correct. Right now you can only write apps in ruby. We will update the documentation.

Sorry. I just realized that the button at the bottom of the page should take people to the site and not to the signup page. I will update it and push it up now.

We just rolled out our developer platform (beta). It is based on the same ideas that power Github Services. You can write small (but powerful) apps and push the code to us. We take care of hosting, authentication, rendering/saving forms etc and list your apps in the app directory where anyone can add them and use them.

So far we have written small apps like Campfire, Hipchat, Github Issues, Pivotal tracker etc to showcase the capabilities of the platform. The app directory is at https://supportbee.com/apps

The development process should be (hopefully) pretty straight forward. We have also bundled a nice web console to help you develop/test your apps quickly. I would love for you guys to give us feedback on the development experience

I would love to answer any questions or hear your feedback. Our apps repo is at https://github.com/supportbee/SupportBee-Apps. You can star it if you want to follow the development. Thanks!

Here is one such Gem - https://github.com/c42/secure

One issue is that many services deprecate API endpoints over time. For example - https://github.com/blog/1160-github-api-v2-end-of-life

Thanks for your feedback. A Few questions/comments.

> The "*.json" thing is not standard and breaks HTTP. It's more of a Rails convention and so we just followed it in the docs. Everything works fine without .json using the HTTP Accept header.

> "tickets/search" endpoint is not a resource. It's a different projection of the "tickets" collection. It's basic filtering. Rule of thumb is whenever you're about to use a verb to name an API endpoint, you can guess you're probably about to do something wrong.

Interesting. How would you approach it? Extend the /tickets endpoint to include some search parameters?

> A RESTful API needs hyperlinks.

I agree. However at this point it just seems a lot more work and also I have never really seen anyone use it (except for a few often quoted examples). We should change our documentation to use the word RESTlike.

Thanks once again for your feedback. We will improve the documentation soon.

Oh my bad! I thought you were referring to having a high everyday email volume. We'll work on the importer at some point. Just focusing on other stuff right now. The idea is to make an importing API and let the community build the actual importers (after the reference one). Btw, have you looked at our API - http://developer.supportbee.com? Thanks again for spending the time to give us such detailed feedback. This is why we love HN :)

Thanks for the checking us out! We have worked very hard on rendering HTML emails because we want to cater to designers and companies that need HTML emails (think newsletter companies).

We handle inline images but we don't load some images by default. There is a small picture icon that loads the images when clicked. More info here -https://supportbee.com/blog/2012/08/07/more-languages-for-th...

If that's not working, it's a bug and we can fix it. We would just need a little more info from you. Can we email you? Or you can email us at support@supportbee.com.

Also, we thread emails as well as Gmail and we have a very robust importing infrastructure (maildir + inotify + resque == lightning fast). Please let us know if you see any issues in threading or importing. We think that's our USP and we want to fix any issues there. No matter how edge case(y) they are.

Thanks Taylor. Mailgun has certainly been a very important part of our stack. Thanks for such a reliable and useful service.

Thanks to Hacker News for all the inspiration and feedback along the way. Starting with this thread 637 days ago - http://news.ycombinator.com/item?id=2048588

I met Dave at an event in Singapore and tried talking to him. He refused to talk unless we got recommended by two people in his network.

Not 'refusing to fund unless I get recommendations'. Refusing to even talk or hear our story. The same thing happened in Startup Chile Demo day as well with their other partner Bedy who was there to listen to pitches.

Thanks for the feedback. We have gotten this feedback from others as well and we will be improving the layout shortly.