sabslaurent

It's a physicial product with proof of tracking shipped from the USA man. It's an accessory that retails in countless physical stores. You're just trying to find a way to delegitimize my story and that's fine but it would be nicer if you asked questions instead of just calling bullshit with no back up.

Also the number I called is through their contact us page using a 6-digit passcode which works only for 60 minutes and then expires so that's pretty secure.

I appreciate your concern but I've been online long enough not to get scammed, or at least I hope so. Paypal actually didn't have the decency to send me an email saying they need more info to lift a limitation. I was only made aware of the limitation when I logged in to my account and saw on a notification telling me they need more info. As much as I hope this was a simple phishing scam it's actually just the shady way Paypal does business. There are thousands of complaints on the BBB website against them!

LOL buddy where I come from you don't disclose an extremely profitable niche on a public forum online where the majority of the community is familiar with ecommerce and business online is general. I'm not saying what I sell because I don't need 10 more competitors. What I sell is 100% legit, it's been approved on Paypal, it sells by the thousands daily on both Amazon and Ebay.

Nope, not sure what that is even.

No idea, clearly they aren't paying attention to anything I say and just send automated replies. No one to talk to, nothing to do. I'm assuming complaints with different organizations to see if they can help.

For one, Payouts are 7-days in arrear where as with Paypal it's instant. Second, Shopify just started with this processing thing and they are amateurs at it, support has been horrible and they also keep changing their rules and requirements since this is all new to them. The shopify payments team also does not get on the phone, just email, i try and stay away from companies that do that. The irony is paypal just did it to me...

An update for anyone who cares...I tweeted this link and tagged Paypal, they reached out saying they are sorry to hear and submitted my case for a review. I replied via DM how can they review ny case without asking any new information or telling me what the issue is, got no reply back. Just got an email saying "Appeal Denied" Paypal account closed for security reasons.

Which security reasons I have absolutely no idea. There's no contact info on the email, just says it's a do not reply address.

I have a CAD Paypal account - but I charge customers in USD. To withdraw money I have to pay Paypal's exchange rate, they won't let me attach a Canadian USD bank account. That means I have to pay exchange rate to take money out, then pay exchange rate again to convert the money to USD to pay my supplier and Facebook Ads in USD. It makes much more sense keeping my money in Paypal, that they are a fraud of a company is a different story.

Yes, when I was advertising I was doing close to $300k a month - I advertised on FB, there are still thousands of people who have my shared ad on the top of their newsfeed to this day. On top of that, I rank #1 on Google for my main keyword..

You are free to not buy it my friend, but one day Paypal will give you the hammer and you will see just how believeable this is. In fact, there are countless threads online with the same story. You've never had a rep from a big company say something and you call the next day and they have no record of that? It happens at least 3 times a year with my cellphone company, you must be very lucky!

They do not accept emails, they email from service@paypal.com which is a no-reply address. The only way to provide them with tracking numbers is through the Resolution Center - yet in the resolution center they don't provide any transactions that they need tracking for. I emailed Paypal about this and they said they would send me an email with where to provide the info to, they did not send the email, they sent an Appeal Denied email yet I didn't even get the opportunity to appeal my case!

Not sure what kind of volume you were doing to get that chargeback rate. I was doing 500 sales a day, approximately $250k a month in volume when I was running, my dispute rate was high but chargebacks lost were minimal. Despite that, Paypal were aware of my dispute rate when they negotiated the terms of our agreement ($5000 set reserve + 10% rolling reserve) - they then woke up one day and closed my account without letting my appeal or negotiate or provide any information. I just get the run around...

Of course, many do in fact. Despite that, Paypal saw my high-dispute rate and worked out a plan where they will have a set reserve of $5000 + a 10% rolling reserve in order to mitigate risk and work with me. They then called me on 3 separate occasions to ask questions and see how the business was going, not once did they say my dispute rate is too high for them or that I'm at risk of losing my account. They just randomly gave me the hammer one day and use automated emails to circumvent any request I may have. They are inconsistent, rude, lying and simply provide 0 customer service while holding my money simply because their "system" said so!

Shopify doesn't allow Stripe, they force you to use Shopify Payments which I have no interest in using, they set their own rules and guidelines that I do not approve of.

Sorry for the delayed reply, HN wasn't letting me comment. You don't seem to understand that Paypal agreed to my 2% chargeback rate, in fact they came up with the $5000 set reserve + 10% rolling reserve in order to let me run. Not once did Paypal tell me I'm at risk of losing my account or getting my funds frozen for 6 months. I have had 0 warnings. The issue here is bigger than that, it's the inconsistency in what they request, it's Paypal requesting information but not letting me provide it, it's Paypal's inner departments not speaking to each other and every time you call in you get different information. When I log into my account it still says it's limited because Paypal needs more information regarding recent sales, but guess what, they don't tell you which information they need or how to provide it. Paypal was aware of my high dispute rate and agreed to work with me based on the reserve they wanted which I accepted. Not once did I receive a warning contrarily to what you may think.

Paypal prides itself on being the safest payment solution online, they have easy integrations with Shopify. I don't breach their terms or perform any fraud so had no reason to suspect I'd be treated like a criminal and given inconsistency and lies by a multi billion dollar corporation I've paid thousands of dollars in fees too!

I've processed successfully hundreds of thousands of dollars with my Paypal account over the pat 4-5 years. My account has been on review a few different times because of volume spikes (around the holiday season, I do ecommerce). When that happens, I usually reach out to Paypal and we discuss like humans, I explain where I'm coming from, they make suggestions and we get it settled. Around November 2016 Paypal reached out and told me due to the disputes coming in they need a $5000 set reserve + a 10% rolling reserve which will be released 90 days after a transaction. I accepted and since then Paypal has called me on 3 different occasions to check up on me and my efforts to reduce the dispute rate. We discussed and the calls seemed to go very well without them having any requests or EVER telling me my account is at risk of being limited and shut down due to disputes.

Towards the end of January I myself realized I tired of the disputes (seemed to be a quality issue with the product which got hundreds of 5 star reviews on my site but still disputes were coming in at around 2%) so I slowly stopped the business meaning I stopped advertising and the only sales coming in were trickling in organically. My volume went down from $200k a month to about $10k a month.

On Wednesday I log in to my Paypal account and it says it's limited they need more information.

They asked for Photo ID, bank statement, proof of address, supplier invoice, supplier contact info and proof of delivery for the last 5 transactions.

I provided everything but the proof of delivery for the last 5 transactions. From the resolution center whenever I clicked proof of delivery it brought me to a page with no transactions so of course I could not provide proof of delivery for transactions that don't exist.

I contacted Paypal letting them know I submitted everything but proof of delivery since there's a bug in their system, they said no worries i'll get an email requesting the transactions they need tracking for and I could just reply back.

I never got that email, but I did wake up Thursday morning with an Appeal Denied automated email saying my account is closed and the money will be frozen for 180 days. That's $20k CAD in my reserve + $15k USD in my available balance. Keep in mind in the past 30 days I processed less than $10k usd on Paypal in total.

I reached out to a supervisor at Paypal and told him what his happening simply doesn't make sense, i provided everything they needed except for what their system was unable to request/receive and that if they had any issue with what I provided they should tell me what it is and help me resolve instead of giving me the hammer for no reason. He said he couldn't help me but opened a ticket for both his supervisor and a supervisor from the limitation team to call me within 24 hours.

The limitation department supervisor never called me back but the business support manager called me back a few hours later. He called me from an unknown number in the evening, told me there's been a mistake, they added a second set of eyes to my account and they agree with me the limitation was unnecessary and wrongfully made. He said he just has a few questions and I will either get a restored access email in a couple hours or a call asking for more information in order to get it settled but he said there's a small chance of that happening, realistically the account will just be restored within a couple hours.

I never got an email or call again, so I called the following day. When I called the rep basically told me there's no evidence of a call and there are no notes on my account from that person/call and nothing was moved forward for a review.

I told him that is nonsense and to look harder. He eventually tells me there's evidence of a call but no notes, they tried to reach out to that supervisor and he wasn't available so there's nothing they could do for me, the decision is final.

I'm being treated like a fraud and a criminal when I'm a legitimate entrepreneur who's processed 10's of thousands of transactions successfully. I also paid them thousands of dollars in fees, never had a negative balance or anything of the sort that would put Paypal at risk.

Now whenever I call they are extremely rude telling me the account is closed they're holding the money and there's absolutely nothing I can do.

They have been rude, lying, inconsistent, unfair and have made 0 effort to resolve this amicably.

They have 0 logical reason to hold $40k of my money for 180 days, the only reason I can think of is they do this on 10's of thousands of accounts and gain big money off the interest.

When I log in to my account there's a notification saying they need more information from me. When I click on that notification it brings me to a page that says the account is limited because they need more information regarding my recent sales, they do not say what information or how to provide information. That is straight up illegal and a complete abuse of power.

I know there are thousands of Paypal horror stories but I genuinely feel abused. I have expenses, a family and so on and need that cash flow and no one at Paypal can be consistent for more than one phone call or help me resolve my issue, it's pathetic.

Just had to vent and hopefully this will give them some of the negative attention they deserve.