Looking at their strategy doc, it doesn't seem like they hear their users at all. It's riddled with AI. In fact their aspiration is "doing for AI what we did for the web." Oh boy!
https://blog.mozilla.org/wp-content/blogs.dir/278/files/2025...
26 karma · joined July 5, 2018
https://blog.mozilla.org/wp-content/blogs.dir/278/files/2025...