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aliebschneron Gone Google? Do yourself a favor: don’t.

Thank you for writing it in plain english -- I really wish I could upvote you more than once because it's one of the best replies in this discussion (for that, and for bringing up "blithe", that I didn't know of).

aliebschneron Gone Google? Do yourself a favor: don’t.

> So you're saying that, as a paying customer for Google Apps for Domains (I'm assuming since you don't mention any of these details in your post), you couldn't get the same level of support on another Google product that you're not paying for?

I'm just saying I am unhappy with their customer support, being it for Google Apps Premier Edition or any of the free services.

aliebschneron Gone Google? Do yourself a favor: don’t.

In the world of free stuff most of the time support is not granted. "You are free to e-mail us, and we are free to ignore you" -- that's fine. In the world of google free stuff it's "we made a business decision not to give our customers the opportunity to contact us", to my biased opinion this decision is bad because not only I'm not able to ask for support but I can't even fill in a bug report.

aliebschneron Gone Google? Do yourself a favor: don’t.

Nah. Here are the details: I think I would be able to reproduce the issue but I have no way to contact them other than an abandoned "official" google group. I call this a crappy way to run a "free" service.

aliebschneron Gone Google? Do yourself a favor: don’t.

The 150 hours reply came after a request using that PIN number.

aliebschneron Gone Google? Do yourself a favor: don’t.

To be honest, the feed URL is still up and running and working great -- however it's not bound to any of the two google accounts that are supposed to be bound with it. So: feed is working but I cannot change settings, setup a redirect, et cetera.

aliebschneron Gone Google? Do yourself a favor: don’t.

I threw money (RAM) at the problem and the server is back up, at least it is now ;-)

aliebschneron Gone Google? Do yourself a favor: don’t.

hackernews killed the server and it's really FUBAR (can't even ssh to it and try to fix it) sorry about that [edit: back up now]

aliebschneron Gone Google? Do yourself a favor: don’t.

If you want a short version of the story, here it is: it took 5 days (approximatively 150 hours) to get the first reply from the so called “Google Enterprise Support”. And that’s the good news. The bad news is that most of the Google products don’t come with any kind of support whatsoever, unless you are internet famous.