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throwaway6326on A First Look at BankSimple

They're not building a bank that doesn't suck. They're building a nice web interface.

They don't appear to be addressing any other service-related issues at all. Rather, they're just outsourcing that.

throwaway6326on A First Look at BankSimple

Am I wrong in thinking that BankSimple outsourced phone/email support to their partner banks?

Because as far as I can tell, BankSimple has no interest in service at all. They're just a shiny tech company.

throwaway6326on A First Look at BankSimple

I use USAA which has a web interface, a mobile web interface, an iPhone app and an Android app.

It's fantastic to be able to deposit checks by taking a picture of both sides instead of driving someplace, or throwing something in the mail.

throwaway6326on A First Look at BankSimple

USAA meets your needs today.

throwaway6326on A First Look at BankSimple

And Mint lets you pick a bank like USAA, that has great service as a core competency, rather than trusting a web company like BankSimple that is good at sleek-looking tech.